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CUSTOMER SERVICE

STORE POLICY

HOW DO I RETURN OR EXCHANGE AN ITEM?

We do not offer money back returns unless the item was damaged merchandise. Merchandise is only eligible for exchanges or store credit

RETURNS & EXCHANGES

Unwashed and unworn clothing can be returned or exchanged within 14 business days of delivery. Sale items, discounted items, clearance items, promo code items, customized, swimwear, jewelry, accessories, eye-wear and intimate apparel are FINAL SALE ! Shipping and processing charges are not refundable. After 14 business days no orders will be eligible for exchange or return.

Making an Exchange or Return

Requests must be made within 7 business days of delivery date for merchandise purchased at full retail price. 

For returns and exchanges please email:

returns.shesmissrc@gmail.com

Please include your name, order number, and reason for return in your email. We'll email you back within 24 to 72 hours and let you know if your order is eligible for a return or an exchange. Please do NOT mail packages back until we provide you with the correct shipping address.

Print Return form Here. Drag and drop form onto desktop to print.

Customer is responsible for all shipping costs to our warehouse and back.

If you are exchanging an item due to a mistake made by Miss Red Carpet, we will pay the shipping cost to send a replacement item to you. The replacement order will be sent via Standard Delivery. 

Availability of the replacement item is not guaranteed. You will receive an e-mail notifying you of the replacement items availability.

We will notify once we receive, process, and ship your item.  New shipping charges will be billed to you once the exchange is processed. 

If you need additional exchange help, contact a Customer Service Representative via e-mail us at returns.shesmisssrc@gmailcom

We suggest you insure the package via U.S. Mail or FedEx and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be processed.

International orders must INSURE packages and ship with tracking. 

 

*Miss Red Carpet is not responsible for returns without tracking numbers.

 

STORE CREDIT

If you return an item and do not want an exchange, you will be issued online store credit. You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is available, a long with your store credit.

 

Damaged Merchandise/Order Error

ALL MERCHANDISE IS INSPECTED THOROUGHLY BEFORE SHIPPING. WE CANNOT TAKE FAULT ON DAMAGED ITEMS AFTER THEY ARE WORN.

If there was an error with your order, or you received defective merchandise, please inform us as soon as possible. For damaged merchandise please email a photo to returns.shesmissrc@gmail.com. Return requests must be made within 7 business days of delivery.

*Please note that bandage items and other delicate material used in our garments are not subject to returns or exchanges if they are damaged while trying on. Please ensure accurate sizing is chosen. If an item feels like it does not fit please do not force it otherwise it will damage the item and we will not accept returns or exchanges on it. Please note that bandage is pressed then packaged at times this will cause silver-like or white marks on fabric please steam prior to use to remove any of the markings. The garment is not stained.

  

FINAL SALE

Sale items, discounted items, clearance items, promo code items, customized, swimwear, jewelry, accessories, eye-wear and intimate apparel are FINAL SALE !

We do not accept returns or exchanges on swimwear! No exceptions please ensure accurate sizing due to policy. 

 

MISS RED CARPET IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING NUMBER IS ISSUED. PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES. CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF ITEM NEEDS TO BE EXCHANGED.

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